Base Fashion Reviews

Product True to its size
Delivery 10/10

Refused to cancel an order even though I cancelled before it was dispatched. Now I have to wait for them to send then send back. What a waste of time and money!

Bewre of this company they are awful for online service i bought iteam on the 8th july 2022 paid £6 next day delivery nothing delivered waited for next day still nothing so call them to be told it was sent out with royal mail and would receive my iteam any time up to 20th absolute joke then was told i couldn't cancel and am still waiting on my £6 delivery refund please customer service are awful they are worse online children clothes shop ever please stay away from online

The range of products available is second to none which is great especially when shopping for two boys as often times there is not as much style choice and generally as “nice” a selection in comparison for girls. Base was a fantastic find! They offer a wide range of brands at competitive prices, their communication and confirmation email were reassuring and the turnaround from placing the order to delivery was good! In addition the items ordered were exactly as pictured and delivered well packaged with attention to detail in the way that the items were wrapped & packaged...I had never heard of Base before but I am pleased that I stumbled across them - this was my first order with them but certainly won’t be my last. I hope that they retain and maintain their current standard and service.

Very good customer service. Will 100% purchase again.

Customer Service is so poor.

the experience from start to finish has been nothing but exhausting. Having initially returned a T-Shirt for being too small, I was given a Credit note "as a good gesture".

I have then ordered a jacket with the credit note plus £32.95 I paid towards it.

This jacket again was too small, so I returned this, I have since been given the refund of £32.95, but Base are refusing to admit they have received the jacket back, therefore not reinstating my credit note.

I have provided evidence of the refund, yet they still declare they cannot investigate it further.

Absolutely shocking - I cannot urge people enough to not use this website.

Always shop with Base in store as this is easier for me, But ordered some bits for my God daughter online and was really impressed by not only the speed of delivery but presentation! Must say that I did eat the Haribo's though! Excellent company to shop with through and through, thanks again!

I’ve realised that all these great reviews on base fashion is because they haven’t had to deal with them and a faulty item or return of their money I’m in base fashion I bought a Burberry swim suit for my daughter and the zip broke took that one back and got it exchanged straight away the zip has broken On the second one I’m in here to get a refund and now all of a sudden they have a policy where it’s got to get “inspected” by Burberry lol ?. I’ve got security and the police in here with me please do not buy from base children they take no responsibility for their faulty items. A whole week and 3 days later I still haven’t received my refund they are telling me my item is with Burberry now and it’s going to take 4 weeks for Burberry to look at the broken zip and workout that it’s broken. I’ve just tried to send 2 emails to the email address that you have given me and the address can’t be found. I am now In correspondence with a lovely lady at the head office of base that has told me that my item should’ve been sent to head office not Burberry? it only gets sent back to Burberry to get fixed I’ve made it very clear to her that under no circumstances do I want a zip fixed on a brand new item that hasn’t even been worn yet. Base children’s fashion has made my 14 year old daughter very distressed with this whole unnecessary ordeal my daughter took money out of money left for her from my mum her best friend her grandma that died just a year ago base children’s fashion have made my daughter feel like she has done something so wrong. Are you really that desperate to keep peoples money??????????

If i could give it a zero i would. Brought from Base a baby Moncler coat as it was slightly cheaper due to a discount code at the time. It was worn for less than 2 months and developed a faulty zip along with a pull in the stitching. We paid £400 for this, so thought that it would be in our best interest to return the item for inspection. We sent it on Tuesday and it had been returned 2 days later with no faults found even though it clearly shows a track on the zip slightly out and still sticks. I had been told the coat was sent to Moncler for inspection by a lady on the phone and it was not faulty. I requested this to be escalated as a matter of urgency to someone more senior. I waited 4-5 days for a response and lets just say it was terrible. I was then told they had taken a "photo" and sent it to Moncler for inspection... I mean really a photo can diagnose the issue? Anyways following on from that they have refused to help any further and i'm £400 down. In future i'm sticking with companies that have well known level of customer service. Very poor customer service and a bad experience. Good Job spring is on it's way otherwise i'd have one cold little girl... You will be hearing from me again soon.

I purchased an item in the sale, a baby changing bag. It’s not up to standard for the price I paid so send it back after 19 days as I’m this period I had a baby so was unable to do it any sooner, they say they want it back after 14 days. I received and email with a credit note. I replied explaining the situation and that the product was not up to standard anyway, hence the reason I sent it back. I’ve been met with a completely unhelpful and defensive customer service team, one who sent an email full of spelling mistakes so to me this shows the lack of care, and have essentially lost over £100 as I will not be shopping here again. Avoid at all costs as they do not care about their customers in the slightest.

Now they are lying saying there is no fault. The item is now selling for more than I paid for it….

Brilliant service

Quick service ! Great prices ! True to size !

Good website, easy to use, big choice of quality clothing, prompt delivery , very happy with my purchase.

Everything is good ?

Always use base for my daughter and always impressed with the good and the time that it takes to get here